For expert guidance
Plural Technology
Plural Technology Plural Technology

Maintenance & Support

Explore our IT services: innovative solutions, cutting-edge technology, and expert support to transform your business digitally.

Case Studies

Sustaining of any system is critical and important after a successful implementation. Continuous efforts are recommended to meet the evolving needs of the organization. Our consultants can continue to discuss improvements, assess and refine PLM processes, identify any incidents and assess them; be they bugs or minor or major enhancements.

Our support services include

Level 1

  • Support Super users, Admins in ongoing administrative tasks
  • Train end-users
  • Raise issue logs in Issue tracking system

Level 2

  • Analyse enhancement requests, perform impact analysis
  • Categorize requests: Bugs, Enhancements: Major/Minor
  • Prioritize basis Super users’ inputs
  • Implement bugs and minor enhancements

Maintenance

Maintenance services help enhancements categorized as major to be picked and discussed with business stakeholders. These usually require about 24 hours, including extensive requirement understanding sessions, proposing technical solutions and approaches, and documenting detailed technical specifications for development.

How do we perform?

  • Strict adherence to SLAs
  • Prioritization of issues
  • Collaboration with Super users on system improvements, feature requests creating shared ownership
  • Coach and guide end users to foster a culture of collaboration
  • Updated assets and literature for training and communication needs
  • Weekly reports on PLM system usage to PLM program leadership
  • Keep the PLM software and Tools up-to-date to leverage new technologies, functionalities, and security enhancements

Benefits

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Reduced costs
1. Reduced Overheads: Eliminate capital expenditure on software, infrastructure, and training by utilizing the service provider's resources

2. Flexibility: Subscription-based or pay-as-you-go pricing aligns expenses with usage, enhancing financial predictability
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Deep expertise at hand
1. Specialized Knowledge:Gain access to professionals with expertise in PLM best practices, industry standards, and regulatory requirements

2. Proven Methodologies: Benefit from established frameworks for implementation, integration, and optimization
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Minimize business impact
1. Our strong adherence to SLAs ensures there is minimal business impact

2. Experts at hand ensure issues are diagnosed and resolved in quick time
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Prevention of future issues
Prevent future issues with the help of expert guidance
Let's Talk!

Contact Plural for expert guidance for your Maintenance and Support needs

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Specializes in Product Lifecycle Management (PLM) and Engineering Services.

Address Business
9th Floor, Amar Tech Park, Patil Nagar, Balewadi, Pune, India – 411045
Contact with us
info@pluraltechnology.com
Call us: +91- 8999063455
Working time
Mon - Sat: 8.00am - 18.00pm Holiday : Closed
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